Shipping, Returns & Refunds

Thanks so much for shopping with FIG Supports! We truly appreciate your support and aim to get your order to you as quickly as possible.

Where We Ship

We proudly deliver Australia-wide, from capital cities to rural townships and remote communities.

At this time, we do not offer international shipping.

Shipping Rates

We aim to keep shipping simple and affordable.

Standard Shipping (orders under $100): $11.95
FREE Standard Shipping on orders over $100 (excludes bulky items)
Express Shipping (small to medium parcels): $19.95
Express Shipping (large or bulky items): From $39.95

Some larger products, such as walkers, rollators and other oversized items, require specialised freight due to their size or weight. Any additional shipping costs will be calculated at checkout.

Delivery Partners

We use a trusted combination of Australia Post and reliable courier services to ensure your order arrives safely.

Once your order has been dispatched, you'll receive an email with your tracking information so you can follow its journey.

Dispatch Timeframes

We aim to dispatch most orders within 1–2 business days.

During busy periods, public holidays or unforeseen circumstances, dispatch may take a little longer. If there are any unexpected delays, we'll always keep you updated.

Please note that orders are not dispatched on weekends or Victorian public holidays.

Local Delivery

If you live within the immediate Swan Hill area, we're pleased to offer free local delivery.

If you're unsure whether your address falls within our local delivery area, please get in touch and we'll be happy to help.

Returns & Store Credit

We want you to feel confident when shopping with FIG Supports.

If you've changed your mind about a purchase, we may be able to offer store credit provided:

The item is returned within 30 days of purchase.
The item is unused and in its original condition.
All original packaging is included.
Proof of purchase is provided.

Return postage for change-of-mind returns is the responsibility of the customer.

Items That Cannot Be Returned

For health, hygiene and safety reasons, we cannot accept returns on opened or used:

Continence products
Personal care items
Chewable sensory products
Any other hygiene-sensitive products

If you're unsure whether a product is suitable before purchasing, please contact us. We'd much rather help you choose the right product than have you purchase something that isn't quite right.

Faulty or Damaged Items

If your order arrives damaged or develops a fault, please contact us as soon as possible.

We'll work with you to resolve the issue in accordance with Australian Consumer Law, which may include a repair, replacement or refund where appropriate.