Returns & Refund Policy

At FIG Supports, we want you to shop with confidence. If something isn't quite right, we're here to help.

Change of Mind

If you've changed your mind about a purchase, we may offer store credit for eligible returns provided:

• The item is returned within 30 days of purchase.
• The item is unused and in its original condition.
• All original packaging and accessories are included.
• Proof of purchase is provided.

Return postage for change-of-mind returns is the responsibility of the customer.

Items That Can't Be Returned

For health, hygiene and safety reasons, we cannot accept returns on opened or used:

• Continence products
• Personal care items
• Chewable sensory products
• Any hygiene-sensitive products

If you're unsure whether a product is suitable before purchasing, please contact us. We're always happy to help you choose the right product.

Faulty or Damaged Items

If your item arrives damaged or develops a fault, please contact us as soon as possible.

We'll work with you to resolve the issue in accordance with the Australian Consumer Law, which may include a repair, replacement or refund where appropriate.

Need Help?

If you have any questions about a return, please get in touch with us. We'll always do our best to find a fair solution.